Experience
Technical Program Manager / Senior Lead Jira Administrator
Appko · Client: Waymo
Jun 2026 – Present
Primary technical partner for Waymo's System Engineering groups, translating testing and
verification requirements into scalable Jira workflow architecture across ~1,000 users.
- Architect and govern the end-to-end testing hierarchy in Jira — Requirements, Verification, and Execution — across Waymo's SDLC
- Design workflow automation with Groovy, ScriptRunner, Python, and the Jira REST API to reduce manual effort and accelerate testing cycles
- Lead and mentor the Jira Administration support team, overseeing resourcing, workload, and KPIs
- Drive the long-term Atlassian platform roadmap and governance model for a mission-critical environment
Job Search & Independent Tooling
Self-directed
Oct 2024 – Jun 2026
The senior PM hiring market during this stretch was one of the hardest in over a decade —
widespread layoffs, hiring freezes, and a deep pool of experienced candidates chasing a
shrinking number of roles. I treated the search like a product problem and built tools to
work it systematically, using Claude Code to build and iterate quickly.
- Built a resume and cover letter tailoring tool that customized application materials against a given job description and supporting context
- Built a job-scoring engine that indexed listings from major job boards, rated each posting against my industry, title, and skill background, and ranked results by match score, recency, and applicant volume
- Began work on a third tool combining the two — automated resume/cover letter generation per listing with a one-click apply path where feasible — still in beta when the search closed
- Tracked applications and outcomes to understand which roles and channels actually converted, feeding that data back into the scoring engine
The search ultimately closed through a referral from a former coworker — a reminder that
better tooling sharpens how you compete on volume, but relationships still decide outcomes.
Senior Product Manager
Alma (helloalma.com)
Feb 2024 – Oct 2024
Led three product teams — Frontend Foundations, Developer Experience, and Platform
Infrastructure — across Alma's mental healthcare practice management platform.
- Improved booking efficiency 33% with an on-demand scheduling feature using real-time provider availability
- Launched a data sanitation product cutting processing time 86% (14 hrs → under 2 hrs) while maintaining HIPAA compliance
- Cut Lead Time for Change 27% by driving adoption of DORA metrics
- Reduced development time 19% by leading the GitHub Copilot rollout across engineering
Principal Technical Product Manager
PennyMac Financial Services
Dec 2021 – Nov 2022
Brought in to establish a new product team and tackle systemic data scalability challenges
across PennyMac's mortgage servicing ecosystem.
- Built and scaled a team of 6 Technical Product Managers, directly hiring 4, with OKR-based goal setting
- Defined product vision for a data platform consolidating six legacy databases into one source of truth, housing hundreds of millions of mortgage loan records
- Eliminated 65% of redundant API calls, cutting latency by nearly two seconds for partner integrations
Senior Technical Product Manager
EverlyHealth
Oct 2019 – Oct 2021
Hired to lead API and integrations onboarding for lab partners; when COVID-19 hit, spearheaded
EverlyHealth's B2B2C results delivery platform for enterprise clients including Walgreens.
- Launched and scaled a nationwide COVID-19 results platform delivering 15M+ patient results
- Cut government disease reporting cycle time 90% via automated pipelines across 65+ agencies
- Drove platform scalability across 250+ integrations while meeting uptime SLAs
Product Manager
Veea Inc.
Sep 2018 – Sep 2019
Veea's first Product Manager, owning the software side of the VeeaHub mesh network device
and its edge computing platform.
- Designed a location-aware advertising solution using Wi-Fi triangulation to target nearby digital displays in real time
- Launched the VeeaHub App Store and admin toolset across iOS, Android, and web
- Increased development efficiency 30% by implementing agile planning across global teams
Product Manager / Technical Sales Engineer
Thales (formerly Gemalto Inc.)
Jan 2015 – Jun 2018
Primary technical interface between Gemalto and VIP carrier clients including T-Mobile and
TracFone, owning SIM card product portfolios end to end.
- Managed 10–25 active SKUs, launching new lines that broadened carrier connectivity offerings
- Boosted product development rate ~40% through process optimization
- Cut PM onboarding duration 25%+
Enterprise Software Engineer
Consilience Software
Jun 2014 – Jan 2015
Developed and maintained Maven, a case management platform deployed across state governments
for disease surveillance, healthcare, and insurance automation.
Education
BS, Computer Science — Stephen F. Austin State University, 2009–2014
Gemalto Discovery Leadership Program — New Delhi, India, 2016