Senior Technical Product Manager
Matthew Francis
I build platforms in industries where getting it wrong has real consequences — healthcare, fintech, and telecom. Engineering-trained, product-led.
↓Who I Am
A technical PM who thinks like an engineer
I'm a Senior Technical Product Manager with 10+ years of experience building and scaling platforms in regulated industries — healthcare, fintech, and telecom. My path into product started in software engineering, and that foundation still shapes how I work: I understand systems, I understand developers, and I know how to turn complex technical realities into product strategy that actually ships.
The thread running through my career is platform scale under real pressure — a COVID-19 results platform serving 15M+ patients, a data platform consolidating hundreds of millions of mortgage loan records, integrations infrastructure spanning 250+ partners in a regulated healthcare environment.
More About Me →Where I Work
Waymo, via Appko
I'm embedded with Waymo's Requirements Process and Tools team as a Technical Program Manager and Senior Lead Jira Administrator — engineering and governing the Atlassian environment that powers Waymo's organization-wide testing requirements process across ~1,000 users.
It's a strategic platform ownership role: I'm the primary technical partner for Waymo's System Engineering groups, translating complex testing and verification requirements into scalable Jira workflow architecture that helps the organization test faster, stay organized, and pass audits with confidence.
View My Resume →How I Work
Four steps, every time
Understand
Get into the requirements, the constraints, and the people who own them. Map the system before proposing to change it.
Define
Translate ambiguity into a concrete plan — workflows, APIs, data models, and the metrics that will tell us if it worked.
Build & Automate
Ship the platform, integration, or workflow — and automate the parts that shouldn't need a human every time.
Govern & Scale
Put the guardrails, documentation, and processes in place so it holds up long after I've moved on to the next problem.